Refund Policy
Last updated June 19, 2026
Cancel anytime
You can cancel your subscription at any time from your account settings. When you cancel, your plan stays active until the end of the billing period you have already paid for, and you keep full access until then. After that, the subscription does not renew and you are not charged again.
No refunds for past or partial periods
Except where required by law, payments are non-refundable. We do not provide refunds or credits for partial billing periods, for unused videos or revisions, or for time you did not use the Service. Cancelling stops future charges; it does not refund a charge already made.
Your statutory rights
Nothing in this policy removes consumer rights that apply to you by law. If you are a consumer in a jurisdiction with a mandatory cancellation or “cooling-off” right (for example, the 14-day right of withdrawal in the EU and UK), that right still applies and overrides this policy where it is legally required.
How billing and refunds are handled
Our payments are processed by Polar Software Inc., our Merchant of Record. Any refund that is due — whether by law or at our discretion — is issued through them to your original payment method. To request a refund or ask about a charge, email support@kliio.net and we will respond promptly.
How to cancel
Open Settings while signed in and manage your subscription there, or email support@kliio.net and we will help.